Privacy Policy

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 At Open Doors Healthcare Services Ltd, we are committed to protecting your personal information and using it responsibly. This Privacy Policy explains how we collect, use, and protect your data, and your rights under UK GDPR and the Data Protection Act 2018 

We may collect:

•  Personal details (e.g. name, address, date of birth)

•  Health and care information

•  Emergency contact and next-of-kin details

•  Professional contact details (for commissioners and partners)

•  Website usage data (e.g. cookies, IP address)

We use your data to:

•  Deliver safe, person-centred care

•  Communicate with you and your family

•  Fulfil legal and regulatory obligations

•  Coordinate with commissioners and professional partners

•  Improve our services and website experience 

We process data under the following lawful bases:

•  Consent

•  Contract

•  Legal obligation

•  Vital interests

•  Public task

•  Legitimate interests

We may share your data with:

•  NHS and local authorities

•  Regulatory bodies (e.g. CQC, Ofsted)

•  Approved third-party providers (e.g. IT support, auditors)

We never sell your data or use it for marketing without your consent.

We use:

•  Encrypted systems

•  Secure servers

•  Access controls

•  Staff training and confidentiality protocols

You have the right to:

•  Access your data

•  Request corrections or deletions

•  Withdraw consent (where applicable)

•  Object to processing

•  Lodge a complaint with the ICO

We use cookies to improve your experience. You can manage your preferences via our cookie banner or browser settings. 

We use cookies to improve your experience. You can manage your preferences via our cookie banner or browser settings. 

For questions, concerns, or alternative formats of this policy, please contact:

Data Protection Lead

📧 info@opendoorshealthcare.com 

📞07944037801

📞07598724339